Refund policy

Return & Refund Policy

Zero Verse • Zero Offset

At Zero Verse, the team behind Zero Offset, we take great care to inspect every order before it ships—ensuring quality, accuracy, and proper packaging. That said, manufacturers can make mistakes, carriers can mishandle packages, and yes—even we might slip up from time to time. Or you might simply change your mind.

That’s why we offer a 30-Day Return Policy for most unused, unopened items. Please review the appropriate section below based on your purchase.

🔧 ZERO OFFSET – Automotive Parts, Wheels & Performance Products

✅ Return Eligibility & Conditions

Items must be brand new, unused, unmounted, and unaltered
Must include original packaging, tags, components, and proof of purchase
Customer is responsible for return shipping, unless Zero Offset is at fault
Return requests must be made within 30 days of delivery

⚠️ Non-Returnable Items

Mounted, scratched, or damaged parts from installation or test fitting
Wheels or tires that have been installed, driven on, or altered
Parts with signs of tool use, bolt marks, or threadlocker residue
Parts that are no longer current production
Any item not in resalable condition

Important:
Parts that have been bolted, test-fitted, or show physical wear cannot be returned for credit.

📦 Before Assembly – Please Check the Following:

Inspect the box and contents immediately. If the box is damaged, parts may be missing. Report this right away.
Confirm all parts match your packing list and bill of materials.
Ensure you received exactly what you ordered and that the parts fit your application before starting assembly.

💰 Restocking & Cancellation Fees

Orders canceled after processing may incur up to a 30% restocking fee
Restocking fees may increase to 35% depending on vendor terms
Fees are waived only if Zero Offset is at fault (e.g., incorrect or defective item)

🚚 Responsibility After Delivery

Once delivered, Zero Offset is not responsible for lost, stolen, or damaged packages at the delivery location.

🎁 ZERO VERSE – Collectibles, Apparel & Merch

✅ Return Eligibility

Items must be unopened, in mint condition, and in original packaging
Requests must be made within 14 days of delivery
Photo documentation may be required
Returns without an RMA will not be accepted

⚠️ Non-Returnable Items

Opened or unsealed collectibles
Mystery boxes or blind box items
Limited editions and exclusives
Items sold in sets but returned incomplete
Sale/clearance items
Gift cards or digital items
Bulk purchases (4 or more of the same item)

💬 Return Requests

To begin a return, email info@zero-offset.com with:

Your order number
Description of your concern
Photos (if applicable)

We’ll review your request and, if approved, issue a Return Merchandise Authorization (RMA) with instructions.

💳 Refunds

Once returned items are received and inspected, refunds are issued to the original payment method
Please allow 3–7 business days for processing
Shipping & processing fees are non-refundable

🔮 Zero Verse Pre-Order Policy

🗓️ What is a Pre-Order?

A pre-order reserves an item before its official release date. You’re charged at checkout so there’s no need to track future payments.

❌ Pre-Order Cancellations & Refunds

Canceled pre-orders refunded to original payment method incur a 10% cancellation fee
Cancellation fees are waived if you opt for store credit
To cancel, use the "Chat With Us" widget on our site
Cancellation requests must be received before shipment
Orders paid via Shopify Installment Pay cannot be refunded

📦 Pre-Order Fulfillment

Delays may occur due to manufacturer or distributor issues
In the rare event we can’t fulfill your pre-order, we’ll issue a full refund, but no additional compensation will be provided
Release dates are estimated and subject to change. We update our product pages accordingly

📬 Shipping Guidance

Do not combine in-stock and pre-order items in one order. They will ship once all items are available
For pre-orders with different release dates, place separate orders to avoid delays
For customers using a NerdStash Account, contact us to consolidate shipping. We'll refund original shipping costs as store credit and invoice for accurate shipping once your items are ready